Like many top professions, medicine attracts people who have
certain personality traits. In medicine, these include attention to detail that
boarders on compulsion, self-confidence that boarders on arrogance and
willingness to make hard decisions that boarders on being judgmental. It takes
all of these to be able to pick up a sharp knife, cut deeply into a living
human being and trust that everything will be all right.
As a retired, neighborhood doctor, I hear lots of doctor stories. I
heard about an elderly lady who had a pacemaker placed in her chest and
afterwards began to suffer strange fevers and side effects. Even though the
family pleaded with the doctor that all the trouble seemed to start with the
placement of the pacemaker, the doctor refused to believe anything was wrong
with the device and refused to investigate. Only when the woman was near death
was it learned that the pacemaker was contaminated with bacteria and the
problems were due to an infection spreading through her bloodstream. I heard
about the healthy man who had a routine colonoscopy and the doctor, even though
he suspected that he punctured the bowel wall when he removed a polyp, said
nothing. As the patient got more ill over the next few days, the doctor gave
the family a jumble of mixed diagnosis and explanations as to what was
happening. When they asked if the surgery could have caused a problem, the
doctor got defensive. At autopsy, it was clear that the hole in the bowel wall
had caused a fatal infection.
Patients come into the medical care system trusting, frightened and needy.
But they should never lose their confidence in their ability to judge what is
happening in an interaction with a doctor or any other medical caregiver. If
you feel you are being judged, you are. If you feel you haven’t been listened
to, you haven’t been. If you feel that there is something wrong and the medical
person is ignoring it, that’s what is happening. There is nothing about
medicine that cannot be easily explained in non-medical terms. If you find
yourself confused, insecure or disrespected, it is not your fault, it is the fault
of the person you are dealing with.
Medical education is trying hard to change young doctors’ attitudes
towards patients, but the personality type that gets into medicine won’t
change. Patients rightfully approach an interaction with a physician with
respect for his/her intelligence, training and dedication, but they also need
to keep in mind that the doctor is a human being and can make mistakes. Always ask questions and only accept
clear, understandable answers.
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